Your London Florist (“YLF”, “we”, “us”) is committed to protecting your privacy and handling your personal data responsibly.
We may collect and store the following information when you contact us or place an order:
Name
Email address
Phone number
Billing and delivery address
Order details and preferences
Any information you provide when communicating with us
We may also collect limited technical data when you visit our website, such as your IP address and browsing behaviour, using cookies and analytics tools.
We use your information to:
Respond to enquiries and process orders
Arrange delivery and fulfil our services
Communicate with you about your order
Improve our website and services
Send occasional updates or marketing (only where you have agreed)
We do not sell or rent your personal data.
We may share your information with trusted third parties where necessary, including:
Payment providers
Delivery partners
Website and analytics providers (e.g. Google Analytics)
We may also share data where required to comply with legal obligations.
We process your personal data based on:
Performance of a contract (to fulfil your order)
Legitimate interests (to run and improve our business)
Consent (for marketing communications, where applicable)
We retain your information only for as long as necessary to fulfil our services, comply with legal obligations, or resolve disputes.
Under GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent (where applicable)
To exercise any of these rights, please contact us at:
info@yourlondonflorist.co.uk
Our website uses cookies to improve your browsing experience and to understand how visitors use our site.
You can control or disable cookies through your browser settings.
If you have any questions about this policy or how we handle your data, please contact us at:
info@yourlondonflorist.co.uk
We may update this policy from time to time. The latest version will always be available on our website.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
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