These Terms of Service outline how we work at Your London Florist (“YLF”, “we”, “us”) and apply to all enquiries, orders, and services provided by us.
By placing an order or engaging our services, you agree to the terms below.
All of our work is made to order and often bespoke.
Orders are typically placed via email or phone and confirmed once details, pricing, and timelines have been agreed.
We reserve the right to refuse or decline any order at our discretion.
All prices are provided on a project or order basis and may vary depending on scope, materials, and timing.
Full payment, or a deposit where agreed, may be required in advance to confirm an order.
We reserve the right to adjust pricing where project requirements change.
Due to the perishable and time-sensitive nature of our work:
Changes to orders must be requested as early as possible and cannot be guaranteed close to delivery
Cancellations may be subject to charges depending on notice and materials already purchased
Please refer to our Refund Policy for further details.
All of our work is seasonal and subject to availability.
While we aim to match requested flowers and designs, we may make substitutions where necessary. Any substitutions will be of equal or greater value and in keeping with the overall style.
We will always aim to deliver within agreed timeframes.
Once an order has been delivered to the correct address and accepted, responsibility for the items passes to the customer.
We are not responsible for delays caused by circumstances outside of our control.
Flowers are perishable and their lifespan will vary depending on care and environment.
We provide guidance where appropriate, but cannot guarantee longevity once delivered.
Any issues must be reported within 24 hours of delivery.
We may photograph our work for use on our website, social media, and portfolio.
If you would prefer your project not to be shared, please let us know in advance.
You agree not to misuse our website or its content, including copying, reproducing, or using images or text without permission.
We take care in delivering our services to a high standard.
However, to the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for issues arising from circumstances beyond our control.
Your use of our services is also governed by our Privacy Policy, which explains how we collect and use your data.
These terms are governed by the laws of England and Wales.
We may update these Terms of Service from time to time. The latest version will always be available on our website.
If you have any questions, please contact us at:
info@yourlondonflorist.co.uk
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