Last updated: 13 July 2026
These Terms & Conditions explain how Your London Florist Limited operates and apply to floral design, event work, planting, installations, maintenance, deliveries and other services supplied by us.
“YLF”, “we”, “us” and “our” mean Your London Florist Limited. “Client”, “you” and “your” mean the person or organisation purchasing or instructing us to provide the services.
These Terms, together with our proposal, quotation, order confirmation and any expressly incorporated policies, form the agreement between YLF and the Client.
By approving a proposal, placing an order, paying an invoice or instructing us to begin work, you accept these Terms.
Where a proposal contains project-specific terms that conflict with these Terms, the proposal will take priority.
A booking is not confirmed until we have received written approval and the required advance payment.
We may decline an enquiry or order before a booking has been confirmed.
Prices are based on the agreed scope, quantities, timings, access requirements and market costs known when the quotation is issued.
Business quotations are exclusive of VAT unless stated otherwise. VAT will be added at the prevailing rate.
Where the Client is a consumer, the proposal or order summary will show the total price payable, including VAT and other unavoidable charges.
Unless otherwise stated, quotations remain valid for the period shown in the proposal. Prices may be revised if the Client changes the brief or if the quotation expires before acceptance.
Unless otherwise agreed in writing:
Plants, flowers, containers, materials, bespoke items, subcontractor costs and additional work may require payment before ordering or supply.
Dates, stock and production capacity are not reserved until the required advance payment has cleared.
Credit terms are available only where expressly approved by YLF in writing. Approved credit terms apply only to the named legal entity and may be reviewed or withdrawn for future work if invoices are paid late or there is a reasonable credit risk.
Business Clients must provide, before work begins:
The Client is responsible for completing its internal approval and procurement processes in time.
A missing purchase order, uncompleted supplier form, internal approval delay or failure to submit an invoice internally does not extend an agreed payment date where YLF supplied the required invoice information correctly.
Invoice queries should be raised promptly, preferably within five working days of receipt, explaining the amount disputed and the reason. Any undisputed amount remains payable by the original due date.
Where an event or one-off project has not been paid by its due date, YLF is not required to order materials, produce, deliver or install the work.
Where payment for ongoing or recurring services is overdue, YLF may suspend further services after notifying the Client.
YLF is not responsible for delays, reduced availability, additional costs or deterioration resulting from a reasonable suspension for non-payment.
For business-to-business debts, YLF reserves the right to claim statutory interest, fixed compensation and qualifying recovery costs under applicable late-payment legislation.
Business Clients must pay invoices in full without deduction, withholding or set-off unless required by law or agreed by YLF in writing.
Flowers, foliage and plants are natural, seasonal and perishable products. Their colour, size, shape, maturity and appearance may vary from photographs, samples and mood boards.
Availability, quality and wholesale prices may change because of seasons, weather, transport, imports and market conditions.
Where a specified product is unavailable or unsuitable, YLF may make a suitable substitution of comparable value and quality while preserving the agreed style, colour palette and overall standard as closely as reasonably possible.
Images in proposals are illustrative and do not guarantee an exact reproduction.
The Client authorises YLF to use its professional and creative judgment when delivering the agreed design within the approved brief and budget.
Changes must be requested in writing and are subject to availability.
Changes to the design, quantities, venue, dates, timings, access, delivery arrangements or installation requirements may affect the price and completion date.
YLF will notify the Client of material additional charges where reasonably practicable before incurring them.
Additional design work, labour, waiting time, repeat visits, storage, parking, congestion charges, permits, couriers, specialist equipment and third-party costs may be charged separately unless expressly included in the proposal.
A substantial reduction in the agreed scope may be treated as a partial cancellation.
Cancellation must be made in writing.
YLF’s cancellation charge will reflect its reasonable net loss resulting from the cancellation. This may include:
YLF will take reasonable steps to reduce its loss and will deduct costs reasonably saved or recovered.
Unless the proposal states otherwise, the maximum cancellation charge is:
Where the Client is a consumer, the amount retained or charged will not exceed YLF’s reasonable net loss, regardless of the maximum percentages above.
This section does not affect any statutory cancellation rights that apply.
A request to postpone is subject to YLF’s availability and must be made in writing.
A postponed booking may be treated as a cancellation and new booking where YLF cannot accommodate the revised date or where the change causes significant additional cost.
At YLF’s discretion, payments may be transferred to a revised date after deducting:
Only one postponement is permitted unless otherwise agreed in writing.
Nothing in these Terms limits a consumer’s statutory rights.
Some distance or off-premises contracts may carry a statutory cancellation period. However, change-of-mind cancellation rights may not apply to flowers and other goods that are perishable, made to the Client’s specification or clearly personalised.
This exception does not remove a consumer’s rights where goods are faulty, not as described or services have not been supplied with reasonable care and skill.
Where a statutory cancellation right applies and a consumer asks YLF to begin services during the cancellation period, the consumer expressly requests early performance and may be required to pay for services supplied before cancellation, where permitted by law.
Delivery, installation and collection times are estimates unless expressly guaranteed in writing.
The Client must provide complete and accurate addresses, contact details, timings and delivery instructions.
A responsible person or authorised venue representative must be available where required. YLF may rely on reasonable instructions given by venue staff or the Client’s nominated representative.
Once purchased goods have been delivered to the agreed location and accepted, responsibility for their care passes to the Client.
Where delivery, installation or collection cannot be completed because of incorrect information, restricted access or circumstances at the site, YLF may charge for waiting time, storage, redelivery and additional visits.
The Client must ensure that YLF has:
The Client is responsible for obtaining licences, permits and approvals unless the proposal expressly states that YLF will obtain them.
The Client must disclose known hazards, restrictions, concealed services, fragile surfaces and relevant building rules.
YLF is not responsible for concealed pipes, wiring, structural weaknesses or defects that could not reasonably have been identified before work began.
Delayed or failed access, waiting time and additional visits may be charged.
Unless maintenance or watering is expressly included, responsibility for plant care passes to the Client following delivery or installation.
Plant health depends on factors outside YLF’s control, including watering, light, temperature, humidity, ventilation, drainage, pests, disease, building systems and human interference.
YLF is not responsible for plant deterioration caused by:
Where YLF provides maintenance, the Client must notify us promptly of changes affecting the plants and must not move, water, feed, prune or treat them contrary to our instructions.
Plant replacement is included only where expressly stated in the proposal or maintenance agreement.
Unless expressly described as purchased, vases, containers, mechanics, frames, plinths, props and other equipment remain YLF property.
Responsibility for hired items passes to the Client upon delivery or installation and continues until YLF collects them or confirms their return.
The Client must take reasonable care of hired items and must not move, alter, dispose of or permit their removal without YLF’s approval.
Missing, broken or damaged items will be charged at the reasonable cost of repair or full replacement, together with associated collection, delivery and administration costs.
Normal wear and tear is excluded.
YLF will provide its services with reasonable care and skill.
Flowers and plants are perishable and their lifespan depends on their variety, condition, environment and aftercare. Any care guidance supplied by YLF should be followed.
Concerns should be reported as soon as reasonably possible so that YLF has an opportunity to inspect and, where appropriate, correct the issue.
For flowers, event work and installations, concerns should preferably be reported within 24 hours of delivery or installation and supported by clear photographs.
A failure to report within 24 hours does not remove any statutory consumer rights.
YLF is not responsible for delay or failure caused by circumstances beyond its reasonable control, including severe weather, transport disruption, supplier failure, import restrictions, venue closure, industrial action, illness, government action, utility failure or events affecting the safety of our staff and contractors.
YLF will take reasonable steps to minimise the effect and will communicate material changes where practicable.
Depending on the circumstances, YLF may offer suitable substitutions, revised timings, postponement or a refund for services it cannot provide, less irrecoverable costs where legally permitted.
Nothing in these Terms excludes or limits liability for:
For business Clients only, YLF will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of business or reputational loss.
Subject to liabilities that cannot legally be limited, YLF’s total aggregate liability to a business Client arising from the affected services will not exceed the amount paid or payable for those services.
For consumers, YLF does not exclude or limit liability where doing so would be unlawful or unfair.
YLF’s proposals, concepts, mood boards, drawings, specifications, floral recipes and designs remain YLF’s intellectual property.
They must not be copied, disclosed to another florist, planting contractor or supplier, or used to reproduce YLF’s work without written permission.
Payment for the services does not transfer ownership of YLF’s design rights.
The Client may share the final proposal with its venue, professional advisers and authorised project team where reasonably required to deliver the project, provided it is not used to obtain competing reproductions of YLF’s design.
YLF may photograph completed floral and planting work for its portfolio, website, social media and marketing.
YLF will not intentionally publish identifiable individuals, private addresses, confidential documents or sensitive project information without appropriate permission.
Clients requiring confidentiality should notify YLF in writing before the service date.
YLF may use appropriately skilled employees, freelancers, couriers and subcontractors to provide the services.
YLF remains responsible for the services it has agreed to provide, subject to these Terms.
YLF processes personal information in accordance with its Privacy Policy.
The Privacy Policy explains how we collect, use, store and share personal data and is available on our website.
Neither party may transfer the agreement without the other party’s written consent, except that YLF may transfer it as part of a genuine sale or restructuring of its business.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue in effect.
A delay in exercising a right does not waive that right.
No person other than YLF and the Client has a right to enforce the agreement, except where expressly stated.
These Terms and the agreement are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer has to bring proceedings elsewhere.
YLF may update these Terms from time to time.
The version supplied or made available when the booking is accepted will apply to that booking. Later changes will not retrospectively alter an existing agreement unless both parties agree in writing or the change is required by law.
Questions about these Terms should be sent to:
Your London Florist Limited
Email: info@yourlondonflorist.co.uk
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